Technical Issues

System Requirements
ARTLANTIS 6 /6.5 Minimum : Intel® I3 4 core 2.0 GHz RAM: 8 GB Operating System: Mac OS X 10.8.5, Windows 7 64 bits Graphics card: 1024 MB*, OpenGL Dis...
Fri, 30 Jun, 2017 at 10:40 AM
What to check if Artlantis crashes
YOUR COMPUTER Make sure that your hardware meets the system requirements of Artlantis 6.5.     > Please note that if your computer fulfills the min...
Thu, 27 Jul, 2017 at 5:20 PM
Prepare diagnostic files of Artlantis
Issue detected : Artlantis crashes and you want to report it to our Technical Support. Utility of the diagnostic files  : Our Technical Support will be abl...
Fri, 30 Jun, 2017 at 11:17 AM
Use your dedicated GPU with Artlantis on a Windows computer
Issue detected : Artlantis crashes at the opening or during the opening of a file, it works slowly. Cause of the issue :  Many laptops are now available w...
Fri, 16 Jun, 2017 at 3:35 PM
Error at the activation of the Artlantis license
Issue detected : You receive an error when you try to activate your license Cause of the issue : The problem can be due to the fact that your license is al...
Fri, 15 Dec, 2017 at 9:08 AM
Black 2D view
Issue detected : The 2D view has a black patch on it Cause of the issue : This is a known issue, it appears mostly for those having Nvidia graphic card in...
Thu, 18 Jan, 2018 at 9:53 AM
Clean Artlantis 6.5 hidden files
Issue detected : You can't launch Artlantis anymore, it crashes very often Cause of the issue : Some hidden files can become corrupted and cause a mal...
Thu, 14 Dec, 2017 at 12:24 PM
Artlantis won't get installed
Issue detected : You launch the Artlantis installer and it sends you a message "Artlantis X is not installed on this machine, please install Artlantis ...
Fri, 30 Jun, 2017 at 11:52 AM
Artlantis 6.5 cannot open old files on Windows
Issue detected : On Windows system, Artlantis 6.5 can't open old files and shows an error message. Cause of the issue : .dll files are missing in an A...
Fri, 16 Jun, 2017 at 4:04 PM
How can I install Artlantis to multiple computers?
Artlantis needs to be installed manually to each computer in your lab. Please note that Artlantis V5 does not support silent install, SCCM distribution...
Thu, 13 Oct, 2016 at 12:58 PM