Technical Issues

System Requirements
ARTLANTIS 6 /6.5 Minimum : Intel® I3 4 core 2.0 GHz RAM: 8 GB Operating System: Mac OS X 10.8.5, Windows 7 64 bits Graphics card: 1024 MB*, OpenGL Dis...
Fri, 30 Jun, 2017 at 10:40 AM
What to check if Artlantis crashes
YOUR COMPUTER Make sure that your hardware meets the system requirements of Artlantis 6.5.     > Please note that if your computer fulfills the minimu...
Fri, 25 May, 2018 at 1:59 PM
Prepare diagnostic files of Artlantis
Issue detected : Artlantis crashes and you want to report it to our Technical Support. Utility of the diagnostic files  : Our Technical Support will be abl...
Fri, 30 Jun, 2017 at 11:17 AM
Use your dedicated GPU with Artlantis on a Windows computer
Issue detected : Artlantis crashes at the opening or during the opening of a file, it works slowly. Cause of the issue :  Many laptops are now available w...
Fri, 16 Jun, 2017 at 3:35 PM
Error at the activation of the Artlantis license
Issue detected : You receive an error when you try to activate your license Cause of the issue : The problem can be due to multiple reasons : - Your licen...
Fri, 27 Apr, 2018 at 4:56 PM
Black 2D view
Issue detected : The 2D view has a black patch on it Cause of the issue : This is a known issue, it appears mostly for those having Nvidia graphic card in...
Thu, 18 Jan, 2018 at 9:53 AM
Clean Artlantis 6.5 hidden files
Issue detected : You can't launch Artlantis anymore, it crashes very often Cause of the issue : Some hidden files can become corrupted and cause a mal...
Tue, 20 Mar, 2018 at 1:07 PM
Artlantis won't get installed
Issue detected : You launch the Artlantis installer and it sends you a message "Artlantis X is not installed on this machine, please install Artlantis ...
Fri, 30 Jun, 2017 at 11:52 AM
Error message "The application was not properly installed"
Issue detected : You receive the following error when launching Artlantis : "The application was not properly installed. You need to-re-install the app...
Wed, 6 Jun, 2018 at 12:01 PM
Artlantis 6.5 cannot open old files on Windows
Issue detected : On Windows system, Artlantis 6.5 can't open old files and shows an error message. Cause of the issue : .dll files are missing in an A...
Fri, 16 Jun, 2017 at 4:04 PM