Technical Issues

System Requirements Artlantis 2019
ARTLANTIS 2019 Minimum : Intel® Core i3 2 GHz RAM: 8 GB  System: Mac OS X 10.11, Windows 7 (64-bits) Graphics card: 1 GB*, OpenGL capable Display reso...
Thu, 12 Sep, 2019 at 11:14 AM
System Requirements Artlantis 5, 6.5 and 7
ARTLANTIS 7 Minimum : Intel® I3 4 core 2.0 GHz RAM: 8 GB Operating System: Mac OS X 10.8.5, Windows 7 64 bits Graphics card: 1024 MB*, OpenGL Displ...
Thu, 12 Sep, 2019 at 11:07 AM
What to check if Artlantis crashes
ON MAC The computer Artlantis is installed on a physical machine (Please note that Artlantis isn’t officially supported on virtual machines) Your co...
Thu, 11 Apr, 2019 at 8:58 AM
Add administrator privileges access to Artlantis on Mac
Issue detected : Artlantis crashes randomly. Cause of the issue : It could be link to a lack of administrator privileges to access Artlantis components pro...
Wed, 3 Apr, 2019 at 10:23 AM
Prepare diagnostic files of Artlantis
Issue detected : Artlantis crashes and you want to report it to our Technical Support. Utility of the diagnostic files  : Our Technical Support will be abl...
Fri, 30 Jun, 2017 at 11:17 AM
Use your dedicated GPU with Artlantis on a Windows computer
Issue detected : Artlantis crashes at the opening or during the opening of a file, it works slowly. Cause of the issue :  Many laptops are now available w...
Fri, 3 Aug, 2018 at 6:07 PM
Error at the activation of the Artlantis license
Issue detected : You receive an error when you try to activate your license Cause of the issue : The problem can be due to multiple reasons : Your licens...
Thu, 7 Mar, 2019 at 11:46 AM
Artlantis License Manager quits on Windows
Issue detected : The Artlantis License Manager quits when trying to activate your license Cause of the issue : Problems have been detected if the screen...
Mon, 18 Feb, 2019 at 10:50 AM
Black 2D view
Issue detected : The 2D view has a black patch on it Cause of the issue : This is a known issue, it appears mostly for those having Nvidia graphic card i...
Thu, 22 Nov, 2018 at 9:10 AM
3D grass doesn't show up
Information : The 3D grass is only available for Artlantis 2019. Issue detected : You applied the 3D grass shader but it doesn't show up in the pre...
Thu, 27 Dec, 2018 at 8:42 AM