Technical issues

How to prepare a generic system description about your PC computer?
Run DirectX Diagnostic Tool The easiest way to prepare a generic description about your computer configuration is to run the DirectX Diagnostic Tool. T...
Mon, 8 Feb, 2016 at 11:54 AM
What to check if Twinmotion 2018 crashes
YOUR COMPUTER You installed Twinmotion on a physical machine     > Please note that Twinmotion isn't officially supported on virtual machines yet....
Fri, 11 May, 2018 at 9:36 AM
Use your dedicated GPU with Twinmotion on a Windows computer
Issue detected : Twinmotion crashes at the opening or during the opening of a file, it works slowly. Cause of the issue :  Many laptops are now available ...
Thu, 3 Aug, 2017 at 9:24 AM
Clean Twinmotion 2018 hidden files
Issue detected : You can't launch Twinmotion anymore, it crashes very often Cause of the issue : Some hidden files can become corrupted and cause a ma...
Wed, 7 Mar, 2018 at 3:21 PM
No next button to install Twinmotion
Issue detected : You can't go further in the install because the Next button doesn't appear Cause of the issue : Your screen display scale is pr...
Wed, 7 Feb, 2018 at 10:57 AM
Error at the activation of the Twinmotion license
Issue detected : You receive an error when you try to activate your license Cause of the issue : The problem can be due to the fact that your license is ...
Thu, 10 May, 2018 at 4:08 PM
Keyserver Allowed Clients : 0
Issue detected : The number of Allowed Clients is set to 0 after activating your Team license Cause of the issue : The Keyserver doesn't detect the l...
Wed, 24 Jan, 2018 at 4:56 PM
Problem with storage during the install
Issue detected : Twinmotion needs more than 3 Tb to be installed Cause of the issue : The problem is due to the incompatibility of Windows 7 with the Redis...
Tue, 17 Oct, 2017 at 9:47 AM
Missing geometry
Issue detected : You imported your project but parts of it are missing Cause of the issue : This issue probably comes from the display of the faces of your...
Wed, 4 Apr, 2018 at 7:18 PM
Grey preview
Issue detected : After opening Twinmotion, the preview stays grey Cause of the issue : The issue might be linked to the Display scaling on Windows...
Mon, 12 Jun, 2017 at 3:05 PM