Technical issues

How to prepare a generic system description about your PC computer?
Run DirectX Diagnostic Tool The easiest way to prepare a generic description about your computer configuration is to run the DirectX Diagnostic Tool. T...
Mon, 8 Feb, 2016 at 11:54 AM
What to check if Twinmotion crashes
ON MAC The computer Twinmotion is installed on a physical machine (Please note that Twinmotion isn’t officially supported on virtual machines) Your c...
Thu, 11 Apr, 2019 at 9:01 AM
Use your dedicated GPU with Twinmotion on a Windows computer
Issue detected : Twinmotion crashes at the opening or during the opening of a file, it works slowly. Cause of the issue :  Many laptops are now available ...
Fri, 3 Aug, 2018 at 6:06 PM
Clean Twinmotion hidden files
Issue detected : You can't launch Twinmotion anymore, it crashes very often Cause of the issue : Some hidden files can become corrupted and cause a ma...
Wed, 27 Jun, 2018 at 11:45 AM
No next button to install Twinmotion
Issue detected : You can't go further in the install because the Next button doesn't appear Cause of the issue : Your screen display scale is p...
Mon, 18 Feb, 2019 at 10:49 AM
Error at the activation of the Twinmotion license
Issue detected : You receive an error when you try to activate your license Cause of the issue : The problem can be due to the fact that your license is ...
Thu, 31 Jan, 2019 at 10:55 AM
Keyserver Allowed Clients : 0
Issue detected : The number of Allowed Clients is set to 0 after activating your Team license Cause of the issue : The Keyserver doesn't detect the l...
Wed, 24 Jan, 2018 at 4:56 PM
Synchronization/export error on ARCHICAD
Issue detected : You receive the following error when you try to export or synchronize your ARCHICAD file with Twinmotion : Cause of the issue : You p...
Thu, 3 Jan, 2019 at 12:37 PM
Synchronization crashes with Revit
Issue detected : You synchronized your Revit file with Twinmotion and you're getting a crash report when synchronizing it again. Cause of the issue...
Thu, 14 Mar, 2019 at 9:20 AM
Problem with storage during the install
Issue detected : Twinmotion needs more than 3 Tb to be installed Cause of the issue : The problem is due to the incompatibility of Windows 7 with the Redis...
Tue, 17 Oct, 2017 at 9:47 AM