Issue detected : You can't launch Twinmotion anymore, it crashes very often

Cause of the issue : Some hidden files can become corrupted and cause a malfunction of Twinmotion 

How to solve it : Delete the following files/folders :


On MAC :

 > Access to the hidden library by going in the "Go" menu, press Alt key and click on the appearing Library.

  • Macintosh HD/Users/<user>/Library/Application Support/Epic/UnrealEngine/4.1x/Saved/Crashes
  • Macintosh HD/Users/<user>/Library/Caches/com.abvent.Twinmotion201x
  • Macintosh HD/Users/<user>/Library/Preferences/com.abvent.Twinmotion201x.plist
  • Macintosh HD/Users/<user>/Library/Preferences/Twinmotion/CrashReportClient
  • Macintosh HD/Users/<user>/Documents/Twinmotion201x/Config/application.cfg
  • Empty the dustbin


On WINDOWS :

    > Show the hidden files as in this article.

  • C:\Users\<user>\AppData\Local\Twinmotion\Saved\Config\CrashReportClient
  • C:\Users\<user>\AppData\Local\Twinmotion\Saved\Crashes
  • C:\Users\<user>\AppData\Local\Twinmotion\Saved\Logs
  • C:\Users\<user>\AppData\Local\Twinmotion\Saved\webcache
  • C:\Users\<user>\Documents\Twinmotion201x\Config\application.cfg
  • Empty the dustbin