Issue detected : You receive an error when you try to activate your license

Cause of the issue : The problem can be due to the fact that your license is already activated on another computer, or, the communication with our licensing server address is blocked on your computer.

How to solve it : 

- If your license is already activated (Unable to activate license, no available licenses (1)), you only need to deactivate it from the other computer and it will be available again.

- If you can't deactivate you license, please contact our technical support and they will deactivate it manually for you.

- If your license is free and you can't activate it, please follow this step-by-step.



Windows

  • 1- Open the Command Prompt in admin mode
    Start Menu > write cmd > right click on Command Prompt > Run as administrator

  • 2- Write ping activation.abvent.com
    If the IP address shows 127.0.0.1, it means it's blocked, since it should be 176.31.99.59

  • 3- If the IP is 127.0.0.1, open Notepad in admin mode
    Start Menu > write Notepad > right click on Notepad > Run as administrator

  • 4- Open this file C:\Windows\System32\drivers\etc\hosts

  • 5- On the line where it's written 127.0.0.1   activation.abvent.com, add a # at the begging of the line and save

  • 6- Redo the point n° 2, the IP address should be the right one now

  • 7- Activate your license

Mac

  • 1- Open the Terminal
    Applications > Utilities > Terminal

  • 2- Write ping activation.abvent.com
    If the IP address shows 127.0.0.1, it means it's blocked, since it should be 176.31.99.59

  • 3- If the IP is 127.0.0.1, close and reopen the Terminal
    Write sudo pico /etc/hosts
    Enter your session password 
    With the help of the arrows, go to the line 127.0.0.1   activation.abvent.com 
    Add a # at the begging of the line

  • 4- To save the modification, activate the caps lock key and press Ctrl+O
    Press Enter
    To close the file editing, then press Ctrl+X

  • 5- Close the Terminal and redo the point n° 2, the IP address should be the right one now

  • 6- Activate your license