Issue detected : You can't launch Artlantis anymore, it crashes very often

Cause of the issue : Some hidden files can become corrupted and cause a malfunction of Artlantis

How to solve it : Follow the followings :


On MAC :

    - In the Finder bar, go to the Go menu and Go to folder.

        Write /private and click Go

        Delete the Abvent_501 folder on this path : Macintosh HD/private/var/tmp

   

    - In the Finder bar, go to the Go menu, hold the alt key and click on the Library that will appear.

        Delete the Artlantis6 folder on this path : Macintosh HD/Users/<user>/Library/Application Support

        Delete the com.abvent................ .plist files on this path : Macintosh HD/Users/<user>/Library/Preferences
  

    - Delete the AtlMediaDB.db file on this path : Macintosh HD/Users/Shared/Abvent/Artlantis

    

    - Restart the computer



On WINDOWS :

    - Show the hidden files as in this article.

        Delete the Abvent_Artlantis6 folder on this path : C:\Users\<user>\AppData\Roaming

        Delete the Abvent folder on this path : C:\Users\<user>\AppData\Local\Temp

   

    - Delete the AtlMediaDB.db file on this path : C:\Users\Public\Documents\Abvent\Artlantis\Media

    

    - Write Regedit in the Start menu and press Enter. Delete the Artlantis6 folder on this path : HKEY_CURRENT_USER/SOFTWARE/Abvent


    - Restart the computer


    - Run Artlantis with a right click > Run as administrator