Issue detected : Artlantis crashes and you want to report it to our Technical Support.
Utility of the diagnostic files : Our Technical Support will be able to detect the issue and help you faster if they have access to these files that contain informations about your computer configurations and some Artlantis issues.
How to prepare it :
On MAC :
- They are located in: Macintosh HD/Users/<user>/Library/Application Support/Artlantis
> This is a hidden folder. To have access to it, click on the "Go" menu of the Finder, hold down the "option/alt" key until your user library appears in the drop-down menu and open it.
On PC :
- They are located in: C:\Users\<user>\AppData\Roaming\Abvent_Artlantis
> This is a hidden folder. To have access to it, please follow the steps of this article.
Send it to our Support team :
- Please select the complete folder of Artlantis (including files and subfolders), compress it into a zip container and attach the package to your next email.